First one was Monday, when I tried the printer one more time with no success and then attempted to set up a live chat with a Hewlett Packard technician. "We're sorry", said the message, "We do not provide live support for Macintosh. Please email your question using the form provided and we will get back to you, usually within one business day." I emailed.
Tuesday, with Mercury now opposed to the Sun, when by noon I had had no response to my email I called HP tech support. After holding for probably 15 minutes, a real live person began to speak, and as they couldn't find the email I'd sent the day before, I repeated the problem I was having. (This is a week ago that I'm writing about now, and I've completely lost interest in it. Main point is I spent most of Tuesday talking to tech support, manually deleting files, putting them back, starting and restarting, downloading more software, reinstalling more software etc. etc. etc., and always, whenever I sent something to print as a test, it did exactly as it had been doing on Sunday - never printing but always showing up on the "completed" side as having done so.)
There's no horror stories here about bad tech support. They always called me back when they said they would while I was performing yet another test - but we got nowhere on Tuesday and I had to leave the house at 4:30.
By Wednesday morning the aspect had passed, and the support guy who called was the first to suggest that maybe it was the ink cartridge, which of course is what it turned out to be choke pass the razor blade. Yet another reason not to live in two places and leave cartridges in printers to dry out for months. By rights, he *should* have been a woman, as the afternoon's aspect was Mercury trine the Moon, but who's complaining?
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